FAQ

Is there a separate fee for the API?

No. The API uses your existing NUWAY plan and wallet. A chat reply is billed like a website chat reply. See Usage limits and billing.

How many API keys can we have?

Each company has one API key. API actions are recorded as the team member who created the key.

Can I call the API from browser JavaScript or a mobile app?

No. Anyone who has the key can read your conversations and leads and change your training data. Call the API from your server. See Security.

How does the AI remember a conversation?

Every chat reply includes a session_id. Send it with the next message to continue the same conversation. You can also use your own session IDs.

Can customers book meetings through the API?

Yes, in conversation through Send a message, the same way as on your website. The AI emails the customer a verification code before booking. To reschedule, cancel the meeting and book a new one through chat.

What are the rate limits?

60 requests per minute per company, across all endpoints. You can request a higher limit on the API Key page. See Rate limits.

Which files can I upload as training data?

PDF, Word, text, CSV, Excel, images and audio, up to 100 MB. See Upload a document.

Does the WordPress plugin need the API key?

No. The WordPress plugin only needs your Company ID.

What happens when I regenerate the key?

A new key is issued and the old one stops working immediately, so update your integrations right away.