These Terms of Use (the “Agreement”) govern your access to and use of the services provided by NUWAY (“NUWAY,” “we,” “us,” or “our”).
By accessing or using the Service, you agree to be bound by this Agreement.

If you are accepting this Agreement on behalf of a company or other legal entity (“Customer”), you represent that you have authority to bind that entity.
If you do not agree to these Terms, you must not use the Service.

1. The Service

NUWAY provides a cloud-based artificial intelligence platform that enables customers to deploy and operate AI agents for customer support, sales, scheduling, internal knowledge, training, and voice or text-based interactions (the “Service”).

Upon signup, NUWAY automatically provisions one default AI support agent (the “Core Support Agent”).
The Core Support Agent is a required foundational component of the Service and counts as an active AI Agent for billing purposes.

2. Ownership and Intellectual Property

NUWAY retains all rights, title, and interest in and to the Service, including all software, AI models, workflows, documentation, and underlying technology (“NUWAY Materials”).
No ownership rights are transferred to the Customer.

3. Acceptable Use and Restrictions

The Customer agrees not to misuse the Service, including attempting to reverse engineer, resell, interfere with system integrity, violate applicable laws, or use the Service to build competing products.

4. Accounts and Responsibilities

The Customer is responsible for all activity under its account, maintaining secure credentials, and monitoring usage, credits, and active AI Agents.

5. Pricing, Credits, and Billing

NUWAY operates under a hybrid pricing model consisting of AI Agent subscription fees and usage-based charges.
All pricing is published on NUWAY’s Pricing page and is subject to change at any time.

5.1 AI Agent Subscription Fee

Each active AI Agent, including the Core Support Agent, is billed at USD $4.00 per AI Agent per month.
Fees are deducted automatically from available account credit and are not prorated.

5.2 Trial Credit

NUWAY may provide a one-time promotional trial credit of USD $5.00.
Trial Credits are non-refundable, non-transferable, and expire when consumed or when the trial period ends.

5.3 Minimum Prepaid Credit

After Trial Credits are exhausted, a minimum prepaid balance of USD $25.00 is required to continue using the Service.
Prepaid credits are non-refundable and may only be used for NUWAY services.

5.4 Usage-Based Charges

Customers incur usage-based charges for AI training, text-based interactions, voice interactions, and other metered features.
Usage rates vary by data type and volume and are published on the Pricing page.

6. Third-Party Services

The Service may integrate with third-party services. NUWAY is not responsible for third-party services and their terms.

7. Security and Data Processing

NUWAY applies commercially reasonable safeguards to protect the Service.
Customers are responsible for access controls and compliance with applicable data protection laws.

8. Warranties and Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”
NUWAY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED.

9. Limitation of Liability

NUWAY SHALL NOT BE LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES.
NUWAY’S TOTAL LIABILITY SHALL NOT EXCEED FEES PAID IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Enterprise Services

Enterprise-grade deployments, including on-premises or private-cloud configurations, are governed by separate written agreements and are not subject to these Terms of Use.

11. Governing Law

This Agreement is governed by the laws of the Province of Ontario, Canada.

12. General Provisions

These Terms constitute the entire agreement between the parties regarding the Service.
NUWAY may update these Terms from time to time by posting a revised version on its website.