NUWAY API

Usage limits and billing

The API uses your existing NUWAY plan and wallet. There is no separate API fee.

ActionHow it's billed
Chat replyOne chat message, exactly like a website chat reply. Your plan's monthly messages pay first, then your wallet, then Auto Top-Up if it's on.
Meeting booked through chatCounted against your plan's meetings, like any other booking.
Uploading a document or FAQStorage beyond your plan is charged from your wallet in 10 MB blocks. Training the content is charged like training from the dashboard.
Reading data, availability, cancellingFree (rate limits still apply).

When nothing can pay for a chat reply, POST /chat returns 402:

{
  "detail": {
    "error": "insufficient_balance",
    "message": "Our assistance is momentarily paused for an update. Please share your email, and we’ll get back to you as soon as service resumes."
  }
}

message is a customer-friendly hand-off in your company's language. You can show it to your customer as it is. Add funds or turn on Auto Top-Up in the dashboard to resume.

Limits

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